As a marketplace seller, we expect that marketplaces would pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. Now, SiteGiant’s Payment Reconciliation would reconcile your extra shipping charges from marketplaces.

Shopee Payment Reconciliation is a useful app to help you keep track of any extra shipping charges made by marketplaces. Let’s go through the guidance below.

Step 1: Go to Apps > Marketplaces, then click on Shopee Payment Reconciliation.

Step 2: Select the reports you wish to analyze.

Step 3: Enable the Last Sync data at the top right to ensure the payment reconciliation data is retrieved daily.

📌 Note: For first time users, kindly allow 24 hours for the data to sync back after enabling Last Sync.

Step 1: In the General Report, you can filter the orders which have been paid or unpaid by Shopee.

Step 2: For example, you can filter the Shopee order which already completed, but still unpaid by Shopee.

Step 3: Thus, the result will show all the completed Shopee orders which are still unpaid (no Income Amount).

Step 4: Or else, you can filter the paid order result to check on the Income Amount or more information at Summary.

Step 1: In the Shipping Fee Report, you can filter the order that has overcharged shipping fees by Shopee.

Step 2: Select the order date, and insert an amount for the overcharged minimum value you can accept.

Step 3: The overcharged shipping fees will be shown in RED under the Different Amount.

Step 4: The details of Shipping Fee (paid by buyer), Shopee Rebate, and Shopee Charged shipping fee are all stated clearly.

Step 5: Go to the More (…) button at the right-top, and choose ‘Export Report‘ to download the result into excel file format.

Step 1: In the Transaction Report, you can filter the order which has overcharged in the transaction fees.

Step 2: Select the order date, and insert an amount for the overcharged minimum value you can accept.

Step 3: If there is overcharged transaction fees, it will be shown in RED under the Different Amount.

Note: All good if the order has no different amount or is in green color.

Step 1: At the Commission Report, you can filter the order which has a commission fee that is charged extra.

Step 2: Insert the commission rate of Shopee charged, e.g. 2.12%. Then, insert an amount for the overcharged minimum value you can accept.

Step 3: If there are overcharged commission fees, they will be shown in RED under the Different Amount. And if there are no overcharges, the Different Amount will show in GREEN color.