As a marketplace seller, we expect that marketplaces would pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. Now, SiteGiant’s Payment Reconciliation would reconcile your extra shipping charges from marketplaces.

Shopee Payment Reconciliation is a useful app to help you keep track of any extra shipping charges made by marketplaces. Let’s go through the guidance below.

Step 1: Go to Apps > Marketplaces, then click on Shopee Payment Reconciliation.

Step 2: Select the reports you wish to analyze.

Step 3: Enable the Last Sync data at the top right to ensure the payment reconciliation data is retrieved daily.

📌 Note: For first time users, kindly allow 24 hours for the data to sync back after enabling Last Sync.

Step 1: In the General Report, you can filter the orders which have been paid or unpaid by Shopee.

Step 2: For example, you can filter the Shopee order which already completed, but still unpaid by Shopee.

Step 3: Thus, the result will show all the completed Shopee orders which are still unpaid (no Income Amount).

Step 4: Or else, you can filter the paid order result to check on the Income Amount or more information at Summary.