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--- home:demo:sitegiant:getting_started:sales_channels:shopee_payment_reconciliation [2022/06/16 08:44] – webstation
+++ home:demo:sitegiant:getting_started:sales_channels:shopee_payment_reconciliation [2022/06/17 02:29] (current) – removed webstation
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-====== How to Use Shopee Payment Reconciliation ======
-===== 1. Introduction =====
-As a marketplace seller, we expect that marketplaces would pay us accordingly and on time. However, it will be a sleepless night when you find out that you were not paid correctly and there’s a contradiction in your payout. Now, SiteGiant’s Payment Reconciliation would reconcile your extra shipping charges from marketplaces.
-{{ :home:demo:sitegiant:getting_started:sales_channels:shopee_payment_reconciliation.mp4?direct 800 |Shopee Payment Reconciliation}}
-Shopee Payment Reconciliation is a useful app to help you keep track of any extra shipping charges made by marketplaces. Let’s go through the guidance below. \\ \\
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- \\
-===== 2. Accessing and Enabling Shopee Payment Reconciliation =====
-**Step 1:** Go to **Apps > Marketplaces**, then click on **Shopee Payment Reconciliation**.
-{{ :home:demo:sitegiant:getting_started:sales_channels:apps_marketplace.mp4?direct 800 |Shopee Payment Reconciliation}}
-**Step 2:** Select the reports you wish to analyze.
-{{:home:demo:sitegiant:getting_started:sales_channels:reports.png?direct 800|Reports}}
-**Step 3:** **Enable** the **Last Sync** data at the top right to ensure the payment reconciliation data is retrieved daily.
-📌 **Note:** For first time users, kindly allow 24 hours for the data to sync back after enabling Last Sync.
-{{:home:demo:sitegiant:getting_started:sales_channels:last_sync.png?direct 800|Last Sync}} \\ \\
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- \\
-===== 3. Types of Reports =====
-==== I. General Report ====
-**Step 1:** In the General Report, you can filter the orders which have been paid or unpaid by Shopee.
-{{:home:demo:sitegiant:getting_started:sales_channels:general_report.png?direct 800|General Report}} \\ \\
-**Step 2:** For example, you can filter the Shopee order which already completed, but still unpaid by Shopee.
-{{:home:demo:sitegiant:getting_started:sales_channels:filter.png?direct 800|Filter Shopee Order}} \\ \\
-**Step 3:** Thus, the result will show all the completed Shopee orders which are still unpaid (no Income Amount).
-{{:home:demo:sitegiant:getting_started:sales_channels:no_income_amount.png?direct 800|No Income Amount}} \\ \\
-**Step 4:** Or else, you can filter the paid order result to check on the Income Amount or more information at Summary.
-{{:home:demo:sitegiant:getting_started:sales_channels:filter_paid_order_result.png?direct 800|Filter Paid Order Result}} \\ \\
-==== II. Shipping Fee Report ====
-**Step 1:** In the Shipping Fee Report, you can filter the order that has overcharged shipping fees by Shopee.
-{{:home:demo:sitegiant:getting_started:sales_channels:shipping_fee_report.png?direct 800 |Shipping Fee Report}}
-**Step 2:** Select the order date, and insert an amount for the overcharged minimum value you can accept.
-{{:home:demo:sitegiant:getting_started:sales_channels:overcharged_minimum_value.png?direct 800|Overcharged Minimum value}}
-**Step 3:** The overcharged shipping fees will be shown in RED under the Different Amount.
-{{:home:demo:sitegiant:getting_started:sales_channels:overcharged_shipping_fees.png?direct 800|Overcharged Shipping Fees}}
-**Step 4:** The details of Shipping Fee (paid by buyer), Shopee Rebate, and Shopee Charged shipping fee are all stated clearly.
-{{:home:demo:sitegiant:getting_started:sales_channels:details_of_shipping_fees.png?direct 800|Details Of Shipping Fees}}
-**Step 5:** Go to the **More (…)** button at the right-top, and choose **‘Export Report‘** to download the result into excel file format.
-{{:home:demo:sitegiant:getting_started:sales_channels:export_report.png?direct 200|Export Report}}